WORKSHOP

The heart of any good bike shop, Ken Ellerker Cycles prides itself on the quality of work, enabling you, the customer, to get the best from your cycle. No matter what the type of bike, or the scale of job, we will always endeavour to offer a reliable, professional service using quality spares and accessories. To offer this service we have mechanics that are trained to the highest level - Cytech advanced level NVQ3 - and have many years of experience.

We repair and service all bike brands as well as our own, Trek, Orbea and Orro. We aim to have work completed within 48 hours, subject to availability of parts.

Our service levels are as follows:

All other work is priced on the time it takes, to ensure that you are charged fairly rather than an average set price. On this basis we endeavour to give you as accurate an estimate as is possible to give you an idea of the cost of repair when the cycle is presented to us. If, when we carry out the repair, we find any additional work is required we will contact you before any further work is done.

Electrically assisted bikes, e-bikes, are increasingly popular for all kinds of cyclists. Our mechanics are fully Bosch e-bike trained and certified and have also completed Shimano Steps training. So if you're interested in buying an e-bike, or your current bike needs a service, you're in good hands at Ken Ellerker Cycles.

We have earned a great reputation over the years for wheel building. A pair of bespoke wheels can make your ride very special. Using DT and Sapim spokes, we can build wheels for road or off road use, and in a variety of patterns to best suit your requirements. We can also repair many wheel sets such as Mavic and Bontrager provided, of course, that spares are available.

We can also take on renovation work for framesets. These are sent to professional frame builders or sprayers. Minor alterations are possible depending on the state of the frame and/or forks. We have a very well equipped workshop that enables us to prep your frameset to a very high standard.

We are often asked if we can service suspension forks and rear shocks. Previously we did offer such services, but we now send items to the relevant authorised UK service centre (e.g. Silverfish for Fox, and SRAM for RockShox). In our experience the dedicated teams at the service centre, with all the correct parts to hand, offer a more comprehensive and faster service, even allowing for the time taken for carriage.

On a final note, we do not drop our standards to bodge a repair. If a bike or component is irreparable, we will tell you this and suggest it is replaced. This is because your safety on the roads or trail depends on a quality repair, and we do not want to make compromises.