Ken Ellerker Cycles logoKen Ellerker Cycles
Ken Ellerker Cycles Difference

Terms and Conditions

Making your Payment
We accept online payment by Paypal only. You can use your credit or debit card to complete payment through Paypal. Paypal is suitable for orders that are to be delivered to you, and for Click and Collect orders. Please ensure that you select the Paypal payment method in the checkout and also use the link to Paypal in the next step in the ordering process.
We are also happy to accept payment by credit or debit card over the phone. To do this select "Standard Checkout". Once you have completed the order have your card ready and call us on 01482 446341 during shop opening hours. Alternatively use the additional comments box to request us to call you.
"Standard Checkout" is also suitable for Click and Collect orders. If you wish to pay at the time of collection we accept credit and debit cards, cash and cheques.
If you wish to order an item that we do not normally stock, we require a 25% non-refundable deposit.

How to Contact Us
Should you wish to discuss your order, either contact us in shop hours on 01482 446341 or e-mail us at any time.

Shipping and Handling
UK only. Delivery charges:
- Cycles: £20.00 (extra charges will apply to parts of Scotland, Northern Ireland and the Isle of Wight).
N.B. Please note that although our website allows you to add Trek bikes to the shopping basket, Trek bikes are available only in person. We will not send Trek bikes by courier. However, you are welcome to use Click and Collect for Trek bikes.
- Frames, wheels and forks: £7.00
- Accessories, clothing and components: £4.00 per order

Delivery for orders from more than one category will be charged at the higher rate (e.g. a cycle and an item of clothing is £20.00).
Our aim is to send the goods as quickly as possible. Orders placed before 1pm on weekdays, provided the item(s) are in stock, will usually be sent the same day.
We send most goods by Royal Mail or by 24-48 hour courier. Thus expected delivery would be within a couple of days, though this can not be guaranteed (especially on orders received on Fridays, as the courier service does not deliver on Saturdays).
For out of stock items, and during busy periods, deliveries may take longer.
Since many items are sent by recorded post or courier, if there will be no one in to sign for the parcel at you usual address, then please enter an alternative delivery address.

Click and Collect orders have no delivery charge. Please ensure you select Click and Collect on the checkout page if you wish to use this facility.

VAT
All prices quoted on this website include VAT at the UK rate of 20%.

Your Privacy
For specific information regarding our privacy policy, please refer to the Privacy Policy page.

Back Orders
We will notify you of any products temporarily out of stock, and in this event you will be under no obligation to proceed with the purchase of those items. You may decide to remove the items from your order or keep them on "back order". We will advise you when such items are likely to become available.

If you wish to complain
Please contact us through the contacts page or phone us. In the event of a genuine complaint we will do our utmost to resolve the problem.
If there's a problem with the supply of goods or services and you have been unable to settle it to your satisfaction through negotiation with us, then you are entitled to use an authorised alternative dispute resolution ("ADR") scheme. See The Retail Ombudsman online dispute resolution platform.

Returns
We want you to be completely satisfied with your purchase. If you are not satisfied with a product, please contact us.
We will replace or refund any item provided that it is returned in an unused and saleable condition in its original packaging.
We will replace or refund faulty goods only upon our inspection and agreement that the item is faulty. The customer is liable for the costs of returning the item and for the delivery of the replacement item where applicable.
Please remember to include a copy of your original sales receipt.

Price and Availability
Some prices given on our website may be cheaper than you will find in store. If you find this is the case just mention our website price and we'll match it.
Finally, please bear in mind that Ken Ellerker Cycles is a shop, not a large multinational conglomerate with unlimited resources. Thus, though we try to keep the website as up to date as we can, prices and availability may vary from shown. We will contact you if we have a problem with your order in this regard.

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