Ken Ellerker Cycles logo

Terms & Conditions

Making your Payment
We accept online payment by Paypal only. You can use your credit or debit card to complete payment through Paypal. No Paypal account is required. Paypal is suitable for orders that are to be delivered to you, and for Click and Collect orders. Please ensure that you select the Paypal payment method in the checkout and also use the link to Paypal in the next step in the ordering process.
We are also happy to accept payment by credit or debit card over the phone. To do this select "Standard Checkout". Once you have completed the order have your card ready and call us on 01482 446341 during shop opening hours. Alternatively use the additional comments box to request us to call you.
"Standard Checkout" is also suitable for Click and Collect orders. If you wish to pay at the time of collection we accept credit and debit cards, cash and cheques.
If you wish to order an item that we do not normally stock, we require a 25% non-refundable deposit.

How to Contact Us
Should you wish to discuss your order, either contact us in shop hours on 01482 446341 or e-mail us at any time.

Shipping and Handling
UK only. Delivery charges:
- Cycles: Please note that bicycles are available only in person. We will not send bikes by courier.
- Frames, wheels and forks: £10.00
- Accessories, clothing and components: £4.00 per order

Delivery for orders from more than one category will be charged at the higher rate (e.g. a wheel and an item of clothing is £10.00).
Our aim is to send the goods as quickly as possible. Orders placed before 12 noon on weekdays, provided the item(s) are in stock, will usually be sent the same day.
Delivery is normally completed within 2-4 days, though this can not be guaranteed.
For out of stock items, and during busy periods, deliveries may take longer.

Click and Collect orders have no delivery charge. Please ensure you select Click and Collect on the checkout page if you wish to use this facility.

All prices quoted on this website include VAT at the UK rate of 20%.

Your Privacy
For specific information regarding our privacy policy, please refer to the Privacy Policy page.

Back Orders
We will notify you of any products temporarily out of stock, and in this event you will be under no obligation to proceed with the purchase of those items. You may decide to remove the items from your order or keep them on "back order". We will advise you when such items are likely to become available.

If you wish to complain
Please contact us through the contacts page or phone us. In the event of a genuine complaint we will do our utmost to resolve the problem.
If there's a problem with the supply of goods or services and you have been unable to settle it to your satisfaction through negotiation with us, then you are entitled to use an authorised alternative dispute resolution ("ADR") scheme. See The Retail Ombudsman online dispute resolution platform.

We want you to be completely satisfied with your purchase. If you are not satisfied with a product, please contact us.
We will replace or refund any item provided that it is returned in an unused and saleable condition in its original packaging.
We will replace or refund faulty goods only upon our inspection and agreement that the item is faulty. The customer is liable for the costs of returning the item and for the delivery of the replacement item where applicable.
Please remember to include a copy of your original sales receipt.

Price and Availability
Prices are subject to change. We reserve the right to cancel an order for any item that has been listed at an incorrect price.
Finally, please bear in mind that Ken Ellerker Cycles is a shop, not a large multinational conglomerate with unlimited resources. Thus, though we try to keep the website as up to date as we can, prices and availability may vary from shown. We will contact you if we have a problem with your order in this regard.

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